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Care navigation training

Peak Health Coaching provides care navigation training, which can be booked online. This is ideal for frontline staff in the health, social and community care sector.

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About our care navigation training

Person-Centred Approaches

A coaching mindset is one which sees everyone as resourceful with their own expertise, knowledge, and insights to bring to their situation. We believe this is at the heart of person-centred care. Great person-centred care starts at the front door, and involves the whole team, from start to finish. Care Navigation is a key part of this system. This workshop will introduce the principles of coaching and person-centred care, with a particular focus of their application at the 'front door' as part of Care Navigation.


Who is the workshop for?

Although this introductory session has a broad appeal across all levels of expertise and experience, it is specifically designed for frontline staff - receptionists, care navigators, health care assistants and support staff. This training fits with the ‘essentials’ or ‘Bronze level’ of Care Navigation as described in the 2016 HEE framework. No prior knowledge is necessary, but some preparatory reading will be supplied and will enhance the session. We will introduce coaching and communication skills, setting the foundations for further in-depth health coaching training. This course aligns well with other training we offer around health coaching.

What to expect from the programme

This 3-hour workshop introduces some key, essential skills and person-centred approaches. You will be engaged with memorable and practical exercises to stimulate your thinking. This will go beyond simply where to direct people, to encouraging patients to actively participate in considering their options. Our experience is that people leave enthusiastic to explore these concepts in more depth and consider how they can be applied.

Learning objectives

● Engage people in a case for change towards a person-centred approach


● Understand the value of coaching approaches for them and their work setting


● To appreciate the move from “What’s the matter with you?”, to “What matters to you?” and how this underpins a coaching approach


● Develop their personal skills, knowledge and confidence, in having care navigation conversation, based on WMTY and coaching principles


● Appreciate the value of shared decision making and how to support it


● Enhance attendees feeling of value and self-worth while at work


The cost for the 3-hour programme, delivered via Zoom and including all learning materials and experienced trainers with clinical and coaching experience is £125 plus VAT.


We can offer a 10% discount for 12-23 places booked and 20% discount for 24+ places.

Several women sit around a table in animated conversation with a group leader who might be

Our care navigation training is designed with a person-centred approach and can be booked online. Reserve your place today or if you have any questions, contact the team at Peak Health Coaching in Sheffield.

0114 291 9137

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