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Privacy and Cookie Policy

Sheffield based Peak Health Coaching provides tailored health coaching services.

Privacy and Cookie Policy

1. Welcome and Important Information

We're really pleased you've taken the time to read our Privacy and Cookie Policy. At Peak Health Coaching, we genuinely care about your privacy and are committed to handling your personal information with the utmost respect and care.

This policy explains how we collect, use, share, and safeguard your personal data, in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and other relevant laws. It covers why we need your information, the lawful reasons we process it, who might see it, and your rights.

We act as the "data controller" for most of the personal data you share with us. In some cases (such as when delivering courses commissioned by another organisation), we may act as a "data processor" on their behalf.

You have the right to object to certain types of processing, such as where we rely on our legitimate interests or for direct marketing (including any related profiling). You'll find more about your rights in the "Your Rights" section below.

2. About Us

We're Peak Health Coaching Limited; a company registered in England and Wales (company number 10577855). Our registered office is at 95 Parkhead Road, Sheffield, S11 9RA, United Kingdom.

We offer health coaching education and training, including courses, workshops, supervision, conferences, and continued support to help people in health, social, and community care thrive. We use trusted platforms like Arlo to manage bookings and course administration and Zoom to deliver our online sessions. Information is encrypted on these platforms for reasons of confidentiality.

If anything in this policy isn't clear or if you'd like to chat about your data, please get in touch with us at info@peakhealthcoaching.com. We're always happy to help.

3. Personal Data We May Collect and Why

Personal data means any information that could identify you, either directly (like your name) or indirectly (like how you use our services).

We collect information such as:

Contact details: Your name, email address, phone number, postal address, and other details you provide when booking a course, signing up online, or getting in touch.
Course-related information: Responses to pre- and post-course questionnaires, notes or details shared during workshops, courses, or sessions.
Correspondence: Anything extra you share when emailing, calling, writing, commenting on our site, or contacting us in other ways.
Survey feedback: Responses to optional surveys that help us improve what we do.
Booking and payment details: Information related to your course registrations or payments, handled through our site or Arlo.
Website visit details: Traffic data, general location info, weblogs, and pages viewed, mainly for understanding how our site is used.
Zoom session data: When joining online courses or meetings via Zoom, this may include your name, display name, email, video/audio feed (if you choose to enable it), chat messages, and basic device details.

Data necessary for employing or working with you: We are required by law to process certain personal information about you in order to meet our obligations as an employer. This includes assessing you as a candidate for potential employment. The same applies if we either are or considering working with you as an associate, consultant, tutor, or agent.

We use information to register you for courses, manage your booking and our ongoing relationship, deliver high-quality training and support (including via Arlo and Zoom), personalise your experience where helpful, and meet our commitments to you.

4. Cookies

What Are Cookies?

Cookies are small text files that websites place on your device to remember things about your visit, making the site easier and more enjoyable to use. Under PECR, we ask for your consent before placing non-essential cookies, using a clear cookie banner.

What Cookies Are Used on Our Site?

We use cookies in these categories:

Essential cookies: These are needed for the site to work properly — things like remembering your cookie preferences or keeping you logged in where relevant. Without them, some parts of the site won't function.

Analytics cookies: These help us see how visitors use the site (e.g., which pages are popular), so we can make improvements. We don't use any advertising cookies.

A typical list includes:

Our booking pages (powered by Arlo) follow Arlo's cookie practices — you can read more in their cookie policy at https://www.arlo.co/legal/cookie-policy.

Managing Your Cookie Preferences

You can easily manage or refuse cookies using the cookie banner that appears when you visit (click "Settings" to customise). You can also adjust settings in your browser at any time, though turning off essential cookies might affect how the site works.

Third-Party Cookies

Some cookies come from trusted partners (e.g., Google Analytics for site insights). We don't control these, but you can find out more and opt out where possible:

Google Analytics: https://policies.google.com/privacy

Arlo: https://www.arlo.co/legal/privacy-policy

5. How We Use Your Personal Data

We use your information to:

Register you and manage your course bookings
Deliver our training, workshops, and ongoing support
Keep you updated about your courses, any changes, or useful related information
Provide personalised help and answer your questions
Send occasional updates or offers (only if you've said yes)
Improve our services and website
Handle enquiries, feedback, complaints, or any issues
Meet legal requirements, such as preventing fraud or keeping proper records
Provide employment to successful job applicants
Assess potential job applicants
Work with you, including the receipt of or provision of services as a consultant, agent, advisor, tutor, contractor, associate, supplier, or client
Undertake research and evaluation
Ensure high standards in training and quality assurance processes*
Assess and verify learning**

*This may include recording training delivery for internal review to support trainer development and to ensure the consistency of our training standards.

**This applies specifically to data/materials that are submitted by candidates to meet assessment requirements and may include e.g. videos of coaching practice, anonymised case studies, logs of coaching hours, reflections on practice etc. We are required to keep these records for various periods to comply with external bodies and to maintain our accreditations and approvals with them e.g. Royal Society for Public Health (RSPH), UKIHCA.

We may anonymise your personal data (so that you can no longer be identified from such data) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

6. Legal Grounds for Processing

We only process your data when we have a proper legal reason:

To fulfil our contract with you (e.g., delivering the course you've booked or employing/engaging with you)
With your consent (e.g., for marketing emails or certain optional features)
To comply with the law (e.g., tax or regulatory obligations)

Our legitimate interests (e.g., improving our training, understanding how people use our services, providing ongoing learning support) — we always make sure these don't override your rights

7. Who We Share Your Personal Data With

We only share your information when necessary, and always with care:

Trusted service providers like Arlo (for bookings), Zoom (for online delivery), IT support, and payment handlers
Professional advisers (e.g., IT, accountants, banks, lawyers, auditors) when needed
Regulatory bodies like HMRC if required
Organisations that have funded your place on a course

In rare cases, if we sell or transfer part of our business

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. They are only allowed to process your personal data on our instructions. We don't share your details for marketing by others unless you explicitly agree.

Sometimes data goes outside the UK (e.g., Zoom in the US, Arlo in New Zealand). We use strong safeguards like UK-approved contracts or adequacy decisions to keep it secure.

8. How Long We Keep Your Personal Data

We keep your information only for as long as we need it — for example:

Course and contract details: usually 6 years after your involvement ends (for tax and legal reasons)
Marketing preferences: until you tell us to stop
Website analytics: typically, up to 2 years
Employee HR records: 7 years post-employment cessation
Clients, contractors and suppliers (including consultants, tutors, and associates etc): 7 years post contract or engagement cessation
Job applicants: 1 year post rejection unless the applicant is successful

Assessment submissions – up to five years or longer if used anonymously for research, training and evaluation purposes.

After that, we securely delete or anonymise it so it can't identify you.

9. Your Rights

You have several important rights under UK GDPR, including:

To use any of these rights, just email info@peakhealthcoaching.com or write to 95 Parkhead Road, Sheffield, S11 9RA. We'll usually respond within one month, free of charge (unless a request is very complex or repeated). We may also periodically check in to make sure your details are up to date — please let us know if anything changes.

10. How to Get in Touch

We're here to help — please contact us at info@peakhealthcoaching.com, write to 95 Parkhead Road, Sheffield, S11 9RA, or use the form on our website.

If something doesn't feel right, we'd really appreciate it if you spoke to us first so we can sort it out together. You can also contact the Information Commissioner's Office (ICO) at www.ico.org.uk if required.

11. Links to Other Websites

Our site may include links to other places (like Arlo or Zoom). Their privacy rules are different, so please check their policies too. We're not responsible for their content or practices.

12. Updates to This Policy

This policy was last updated on 19 February 2026. We'll let you know about any big changes by email or a notice on the site. Thanks for reading — your trust means a lot to us!

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